Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your meal and found the 30% savings on food and beverage to be a valuable part of your stay.At InterContinental, we strive to offer not only exceptional service but also memorable dining experiences, and it’s wonderful to know that both met your expectations.We look forward to welcoming you back soon for more delicious moments and exclusive privileges.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear Solobobo, Thank you for taking the time to share your recent experience at InterContinental Hanoi Landmark72.We’re truly pleased to hear that you enjoyed the attentive service, the breathtaking city views - especially at night, and the wide selection of local and international dishes at our breakfast buffet. Your kind words about our friendly and helpful staff are greatly appreciated and will be shared with the team.At the same time, we genuinely appreciate your honest feedback regarding the condition of certain facilities, such as the fitness center and room furnishings. Please be assured that we are actively reviewing opportunities for refurbishment and improvements to enhance the overall guest experience. Your comments are both valuable and timely, and we take them to heart.It’s encouraging to know that, despite these observations, you still had an enjoyable stay and would consider returning. We hope to have the pleasure of welcoming you back in the near future — hopefully to an even better version of the hotel you’ve already come to appreciate.Warm regards,Th?o ??Quality Manager
Warmest greetings from InterContinental Hanoi Landmark72!Thank you sincerely for your kind feedback following your recent stay with us. We are thrilled to hear that you enjoyed the panoramic views from our location, we're so glad it added to the pleasure of your visit.Your appreciation means so much to our team, and we are grateful you took the time to share it. At InterContinental Hanoi Landmark72, we continually strive to create memorable moments for our guests, and your words let us know we're on the right track.We hope to welcome you again in the near future, so you can enjoy more breathtaking sights and exceptional hospitality.Warmest regards, Thao Do, Quality Manager
Dear valued guest, Thank you for taking the time to share your feedback about your stay at InterContinental Hanoi Landmark72. We appreciate your honest comments and are glad to hear that you enjoyed the variety of our breakfast offerings, including the local and Korean flavors.We understand that our location may be a bit distant from the old town, but we hope the convenience of the shops and restaurants within our building added some comfort to your stay. We apologize for any inconvenience you experienced with the elevator speed and will certainly look into this matter to improve our services.Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear Wenxinyidianer,Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel excellent and particularly friendly for business travelers. It's great to know that you enjoyed the stunning views from our 62nd-floor reception and the gym on the 71st floor.We're delighted that you were satisfied with our breakfast offerings and the variety of nearby restaurants, especially the delicious pho.We look forward to welcoming you back for another exceptional stay.Warm regards,The InterContinental Hanoi Landmark72 Team
Dear Ginny_C Thank you for taking the time to share your experience at InterContinental Hanoi Landmark72.We’re truly delighted to hear that our Front Desk team provided attentive and thoughtful support throughout your stay — especially in assisting with your early airport transfer and offering convenient payment options. Anticipating our guests’ needs and offering seamless solutions is exactly the kind of experience we strive to deliver.It was a pleasure having you with us, and we hope to welcome you back for another smooth and memorable stay in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you and your partner had a fantastic stay at Intercontinental Hanoi Landmark72. It is our utmost priority to provide impeccable cleanliness, luxurious ambiance, and exceptional service to all our guests, and we are delighted that we exceeded your expectations.Our colleagues will be overjoyed to know that their friendliness and attentiveness made you feel welcome from the moment you arrived. We are also pleased that you enjoyed our excellent amenities and the variety of delicious food options we offer.Your recommendation means a lot to us, and we are glad that we could provide a perfect getaway for you. We look forward to welcoming you back for another romantic and seamless stay in Hanoi!Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear lauraymond,Thank you for having chosen InterContinental Hanoi Landmark72 as your hotel of choice in Hanoi. Creating memorable experience for our guests has always been at the heart of everything we do. We are elated to learn that what left you with most long-lasting impression is the exemplary service and warm hospitality rendered by our Front Desk and Concierge team. Your recognition of their efforts are very encouraging and will certainly empower our colleagues to strive for the best every day.We certainly hope to have another opportunity to showcase our excellent service on your next visit to InterContinental Hanoi Landmark72. Regards, Thao DoQuality & Continuous Improvement Manager
Dear Seangly69,Thank you for your feedback! We're thrilled to hear that you found our service quick and efficient. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,Thao DoQuality & Continuous Improvement Manager InterContinental Hanoi Landmark72
Dear valued guest, Thank you for your review.We are glad that we were able to provide you with safe and comfortable accommodation when the typhoon hit Hanoi and the team with their dedicated service stood out during your stay to make sure you had great stay. Your kind words shall be shared with our entire team and we do look forward to welcoming you back for much more memorable stay.Regards, Thao DoQuality and Continuous Improvement Manager
