Dear valued guest, Thank you for taking the time to share your recent experience with us. We’re pleased to hear that you enjoyed the panoramic views from our 72nd floor and appreciated the variety and cultural inclusivity of our breakfast offerings — especially the Korean selections.We regret to learn that certain aspects of your stay did not meet expectations. Your comments regarding the condition of the bedding and bathrobe are concerning, and we sincerely apologize for any discomfort this may have caused. Please be assured that we have shared your feedback with our housekeeping team for immediate attention.We also understand your observations about the surrounding environment and the impact of recent weather conditions. While these external factors are beyond our control, we empathize with the inconvenience they may have caused during your visit.Your feedback is invaluable to us, and we appreciate your candid insights. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable experience.Warm regards,Thao DoQuality & Continuosu Improvement Manager
Dear valued guest, Thank you very much for taking the time to share your feedback. We’re truly grateful for your kind words about our service team — it’s wonderful to know that their warmth and professionalism left a positive impression.We’re genuinely sorry to hear that the surrounding environment and recent weather conditions affected your overall experience. We understand how unsettling it must have been to navigate through flooded roads, and we empathize with the impact it had on your travel mood.Your comments are important to us, and we appreciate your feedback. We respect your consideration of other options for future stays, and we hope that you’ll give us another opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear I. So,Thank you very much for your generous feedback. We’re delighted to hear that you found our hotel’s design impressive and well-suited for business meetings with partners. It’s wonderful to know that the panoramic views from Hanoi’s tallest building added to your experience.We’re also pleased that you enjoyed our wellness facilities. Your kind words about the spacious and comfortable swimming pool, as well as the well-equipped and expansive fitness center, are greatly appreciated. We’re glad these amenities provided enjoyment for both you and your family.Your feedback is truly valuable to us, and we look forward to welcoming you back for another exceptional stay.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear YEE HUI,Thank you very much for your kind feedback.We are delighted to hear that you had a pleasant stay and that our warm hospitality made a positive impression. At InterContinental Hanoi Landmark72, we are committed to providing exceptional service and creating memorable experiences for all our guests.We truly appreciate your recognition and look forward to welcoming you back in the near future.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear xwwwxxx,Thank you very much for your kind feedback.We are pleased to hear that you appreciated the 30% discount on dining during your stay, and that our facilities, cleanliness, environment, and service met your expectations. Your generous remarks are truly appreciated and serve as a great motivation for our team.At InterContinental Hanoi Landmark72, we are committed to delivering exceptional hospitality and creating memorable experiences for our guests. It is always rewarding to know that our efforts have contributed positively to your stay.We look forward to welcoming you back in the near future and providing you with another outstanding experience.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear Sichan Prak,Thank you so much for your kind and encouraging words! We’re absolutely delighted to hear that you had a positive experience and found our hotel to be clean and pleasant. At InterContinental Hanoi Landmark72, we are passionate about delivering exceptional service and maintaining a pristine environment for all our guests.Your feedback is truly appreciated and serves as a wonderful motivation for our team. We look forward to welcoming you back soon for another memorable stay.Warmest regards,Thao DoQuality & Continuous Improvement Manager
Dear Miniminimal, Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay with us and appreciated our service, as well as the beautiful view of Hanoi from our hotel.Your satisfaction is our greatest motivation, and we’re truly grateful for your feedback. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.We look forward to welcoming you back again soon!Kind regards, Thao DoQuality & Continuous Improvement Manager
Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for sharing your feedback. We’re pleased to hear that you enjoyed the breakfast, the serene environment, the beautiful views, and our afternoon tea offerings. Your kind words are truly appreciated.We regret to learn that the location of your room, particularly the connecting layout, did not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Should you choose to stay with us again, we would be happy to note your preference for a non-connecting room and do our best to accommodate it.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay.Warm regards,Thao Do Quality & Continuous Improvement Manager
Dear Xiaoyong, Thank you so much for your wonderful review!We are truly honored by your kind words and thrilled to know that you found InterContinental Hanoi Landmark72 to be one of the most luxurious experiences in the Landmark area. It’s especially rewarding to hear that the elegant atmosphere, spacious setting, and breathtaking panoramic views of Hanoi exceeded your expectations.Your enthusiasm means a great deal to our team, and we’re delighted to have been a part of such a memorable stay.We look forward to welcoming you back soon for another super awesome experience!Warmest regards,Th?o ??Quality Manager
